Privacy Policy

Last updated: 3 October 2026

This policy explains what personal information Reynolds Industrial Cleaning Limited collects through this website, why we collect it, and what we do with it. We keep it short because we collect very little.

Who we are

Reynolds Industrial Cleaning Limited (“we”, “us”) is responsible for the personal information described in this policy. If you have any questions about it, email us at info@reynoldsindustrialcleaning.com.

What we collect

When you send us an enquiry through our contact form, we collect:

your name
your company name
your email address
your phone number, if you give it
the postcode of the site you’d like us to look at
the service you’re interested in
your message
any photos you choose to upload

We don’t collect any other personal information through this website, and we don’t use it for advertising or tracking.

Why we use it

We use the details you send us to reply to your enquiry, arrange a survey, prepare a quote and, if you go ahead, carry out the work.

Under UK data protection law, we rely on two legal grounds for this. Where you’ve asked us for a quote or a survey, using your details is necessary to take the steps you’ve asked for before entering into a contract. Otherwise, we rely on our legitimate interest in responding to people who contact us about our services.

We won’t add you to a mailing list or send you marketing unless you’ve asked us to. We never sell or rent your information to anyone.

Who we share it with

Your enquiry is sent to us by email, and only our team uses it. We share personal information only where it’s needed to run the business or do the work you’ve asked for:

our website host, which stores the website and sends contact form messages to us
our email provider, which holds the messages we receive
approved subcontractors, only where they’re needed to deliver a job you’ve asked us to carry out
our accountants, and authorities such as HMRC, where the law requires it

Each of these handles your information only on our behalf, or as the law requires.

How long we keep it

Enquiries that don’t lead to work: we delete them after 12 months.
Customer records, such as quotes, invoices and job details: we keep these for 6 years after the work is finished, because UK tax law requires it.

Keeping it safe

The website uses a secure (HTTPS) connection, so the details you enter in the contact form are encrypted on their way to us. Access to enquiries is limited to the people who need them.

Cookies

This website doesn’t use cookies to track you or show you adverts.

Some parts of the site, such as the security system that protects it from attacks, may set small cookies that are needed for the site to work properly. These don’t identify you personally.

Some of the fonts on this site are loaded from Google Fonts. When your browser loads them, Google receives your IP address. You can read how Google handles this in its privacy policy at policies.google.com/privacy.

Your rights

Under UK data protection law, you have the right to:

ask for a copy of the personal information we hold about you
ask us to correct anything that’s wrong
ask us to delete your information
object to us using it, or ask us to limit how we use it
ask us to send it to you or another organisation in a usable format

To make any of these requests, email info@reynoldsindustrialcleaning.com. We’ll reply within one month.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We’ll update this page if anything changes, and the date at the top will show when it was last updated.